Refund policy

🧾 return & refund policy

Last updated: 29 July 2025

At spike, we stand by what we pour. If something’s not right, we’ll do our best to make it right.

🔁 change of mind returns

We offer a 30-day return window from the date your order was delivered. To be eligible:

• Items must be unopened, unused, and in original packaging

• You must provide proof of purchase (e.g. order number or receipt)

• You must contact us before returning the item

To start a return, email us at hello@drinkspike.com.
Please note: return shipping is at your expense and non-refundable.

🧃 faulty or damaged items

If your order arrives damaged or there’s a product issue, contact us at hello@drinkspike.com within 48 hours of delivery. Include:

• Order number

• Photos of damage or issue

• Description of the problem

We’ll investigate and offer a refund, replacement, or credit in accordance with Australian Consumer Law.

❌ non-returnable items

• Opened or consumed items

• Custom bundles or limited editions

• Sale items or gift cards

💸 refunds

Once we receive and inspect the returned item, we’ll notify you of approval. If approved, your refund will be processed to your original payment method within 5–10 business days.